Privacy Policy – Tailored Edge

Effective Date: 24th September 2025

At Tailored Edge we are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website and services.

1. What Personal Information We Collect

We may collect the following types of personal information:

Your name
Contact details (email address, phone number, billing and shipping address)
Payment information (processed securely via third-party payment gateways)
Order history and purchase preferences
Website usage data (e.g. IP address, browser type, pages visited)
Any information you provide to us directly, including through customer service or online forms

2. How We Collect Your Information

We collect personal information in a number of ways, including:

When you make a purchase through our website
When you sign up for our newsletter or marketing communications
When you contact us via email, social media, or online forms
When you interact with our website through cookies and analytics tools

3. Why We Collect Your Information

We collect your personal information to:

Process and fulfil your orders
Communicate with you about your orders, returns, and customer service enquiries
Send marketing communications (with your consent)
Improve our website, products, and services
Comply with our legal obligations

4. How We Use and Disclose Your Information

We may share your personal information with third parties where necessary to operate our business, including:

Payment processors (Stripe)
Shipping and delivery partners
Marketing platforms (email marketing tools)
Web analytics services (Google Analytics)
IT service providers and website hosts

We do not sell your personal information.

We may disclose personal information if required by law or if necessary to protect our rights, safety, or property.

5. Overseas Disclosure

Some of the third-party service providers we use may store or process personal information overseas, including in the United States and other countries. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy standards.

6. How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes using secure servers, encryption, and trusted third-party services.

7. Accessing or Correcting Your Information

You have the right to access and correct the personal information we hold about you. To make a request, please contact us using the details below. We may need to verify your identity before providing access.

8. Marketing Communications

You may opt out of receiving marketing emails from us at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

9. Cookies and Website Tracking

We use cookies and similar technologies to enhance your experience on our website and to analyse site usage. You can control cookies through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date noted at the top.

11. Contact Us

If you have any questions, concerns, or complaints about your privacy or this policy, please contact us at:

Tailored Edge
Email: Hayden@TailoredEdge.Net
Website: www.TailoredEdge.net